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HONG KONG MTR CAREER OPPORTUNITIES
MTR STATION ASSISTANT / CUSTOMER SERVICE STAFF
Location: Various MTR Stations, Hong Kong
Employment Type: Full-Time
Industry: Railway Transportation / Public Transport
Work Schedule: Rotating Shifts
Applicants: Male & Female
Experience: Entry-Level Candidates May Be Considered
POSITION OVERVIEW
MTR Station Assistant and Customer Service Staff are responsible for supporting daily station operations and providing professional assistance to passengers throughout the MTR network.
Successful candidates will work in a fast-paced public transportation environment and may be assigned to passenger service areas, station concourses, platforms, entrances, ticketing areas, and other operational locations.
The role is suitable for candidates who are responsible, customer-oriented, physically fit, and comfortable working with the public.
AVAILABLE POSITIONS
– MTR Station Assistant
– Customer Service Assistant
– Passenger Service Staff
– Platform Assistant
– Station Operations Support Staff
– Ticketing & Passenger Service Staff
– Station Support Staff
– Cleaning & Station Support Staff
SALARY & COMPENSATION
Indicative Monthly Salary: HK$17,000–HK$24,000+
Actual compensation may vary depending on the position, qualifications, relevant experience, working schedule, allowances, overtime, and applicable employment terms.
Potential Earnings Structure
– Basic monthly salary: approximately HK$17,000–HK$21,000
– Experienced or specialized positions: approximately HK$21,000–HK$24,000+
– Overtime pay: where applicable
– Shift allowance: where applicable
– Attendance or performance incentives: depending on position
– Other employment benefits: according to the applicable employment contract
Estimated gross earnings may be higher when eligible overtime, shift allowances, or other applicable payments are included.
EMPLOYEE BENEFITS
Depending on the position and employment contract, benefits may include:
– Statutory employment benefits
– Paid annual leave
– Rest days according to the work schedule
– Overtime compensation where applicable
– Medical or healthcare benefits according to company policy
– Company uniform for designated positions
– Job training and orientation
– Workplace safety training
– Career development opportunities
– Opportunities for long-term employment subject to performance and company requirements
KEY RESPONSIBILITIES
Passenger & Customer Service
– Welcome passengers and provide professional assistance
– Answer passenger questions regarding routes, stations, exits, facilities, and transportation services
– Provide directions and general travel information
– Assist elderly passengers, families, tourists, and passengers requiring additional assistance
– Handle customer inquiries in a polite and professional manner
– Assist passengers during busy periods and service disruptions
Station Operations
– Support daily station operations
– Monitor designated passenger areas, concourses, and platforms
– Assist with passenger flow management
– Help maintain a safe, clean, and orderly station environment
– Report operational issues, damaged facilities, or unusual incidents to supervisors
– Follow station procedures and operational instructions
– Assist during special events, peak periods, or emergency situations when required
Safety & Security Support
– Observe designated station areas and report safety concerns
– Follow established safety procedures
– Assist passengers during emergency or evacuation procedures as instructed
– Maintain awareness of passenger movement and potential hazards
– Cooperate with station supervisors and relevant operational teams
WORKING HOURS
The MTR operates an extensive public transportation network, therefore selected positions may require shift-based working arrangements.
Typical schedules may include:
– Morning shifts
– Afternoon shifts
– Evening shifts
– Night shifts for designated positions
– Weekend shifts
– Public holiday shifts when required
Working hours, rest days, overtime, and shift arrangements will depend on the specific position and employment contract.
REQUIREMENTS
– Minimum age of 18 years old
– Physically fit and able to perform assigned duties
– Able to work in a busy public transportation environment
– Willing to work rotating shifts
– Able to work weekends or public holidays when required
– Good communication and interpersonal skills
– Friendly and professional attitude
– Responsible, punctual, and disciplined
– Able to follow instructions and workplace procedures
– Able to work independently and as part of a team
– Customer service experience is an advantage
– Transportation, hospitality, retail, security, or public-facing experience is an advantage
– Fresh graduates may be considered for selected entry-level positions
IDEAL CANDIDATE
The ideal candidate should be customer-oriented, patient, reliable, and comfortable communicating with people from different backgrounds.
Candidates should also be able to remain calm and professional when dealing with crowded stations, passenger inquiries, complaints, or unexpected operational situations.
CAREER DEVELOPMENT
Employees may receive structured workplace training covering customer service, station procedures, workplace safety, passenger assistance, and operational responsibilities.
Depending on qualifications, performance, experience, and available vacancies, employees may have opportunities to progress into senior operational, customer service, or supervisory positions.
DOCUMENTS & APPLICATION
Candidates may be required to provide relevant personal and employment documents during the recruitment process.
Applicants should only submit documents through verified recruitment channels and should carefully review the employment contract before accepting any position.
APPLICATION CONTACT
Email: recruit@mtr.com.hk
Telephone: +852 2993 2144
Important Recruitment Notice: Salary figures above are indicative and should not be interpreted as an official MTR salary announcement. Position availability, salary, allowances, benefits, recruitment procedures, and eligibility requirements may vary. Applicants should independently verify the vacancy and recruitment contact through an official MTR recruitment source before providing personal information, paying any recruitment fee, or signing an employment agreement.
To apply for this job please visit career.hcmou.com.